Data updated
Fullscreen
Exit
Period
1-9 January 2026
WIG
WIG 1
Client
Experience
at a Glance
NPS Score
6.6
Target:
9.0+
-2.4 below target
73%
Response Rate
56%
Target:
80%
·
5 / 9
-2 responses
70%
Open Complaints
5
Target:
0
· Total
6
+5 above target
17% closed
Projects at Satisfaction Risk
Risk Level
Projects
%
Note
Period
WIG
Goal 1 — Net Promoter Score
6.6
Target:
9.0+
·
5 / 9
responses
-2.4
Points below target
Promoter / Passive / Detractor
Promoter
Passive
Detractor
NPS by Service
Period
WIG
Goal 2 — Complaints
6
5
open ·
1
closed · Target:
0
+5
Above target
By Category
By Country
Period
WIG
Projects at Satisfaction Risk
12
Projects tracked this period
3
High risk
Risk Distribution
High-Risk Projects
Period
WIG
Quarterly Goals
Client Experience Targets
5 goals tracked this quarter
2 / 5
On track
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